Career

We are seeking Application Support Engineers to monitor and maintain our software applications. In this role, your duties will include supporting the customers in using the application, reporting to the senior team, collaborating with colleagues for solving issues etc.

Job Description :

• Providing software application support under the supervision of the Senior Team.
• Analyzing on software application functionality and suggesting improvements.
• Ensuring effective front end and back-end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
• Providing front-end support to clients and colleagues in other departments.

• Advanced proficiency in determining the causes of application errors and repairing them.
• Logical thinker and ability to deal with difficult callers.
• Excellent problem-solving and communication skills
• Up-to-date technical knowledge
• Good interpersonal and customer care skills
• Accurate records keeping.
• Hands–on Experience with Windows/Linux/Mac OS Environments
• Ability to diagnose and troubleshoot basic technical issues.

We are looking for a Technical Writer to join our team to plan, write, and edit content for software documentation, email campaigns, website copy, blog posts, solution guides, case studies, and white papers.

Good knowledge of technical writing in software documentation.

Ability to deliver high-quality documentation paying attention to detail.

Basic familiarity with the SDLC and software development.

Ability to write Technical Documents like Requirement Documents, Design Documents, User Manuals, etc.

Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.

Must be familiar with creating use case diagrams, high level & low level designs, flow chart etc.

Excellent writing skills in English Strong working knowledge in Microsoft Office.

Good knowledge and writing experience using XML-based authoring tools such as oxygen XML Editor.

Ability to write in compliance with style guides Ability to analyse technical information and present relevant information to users.

Develop a comprehensive platform technical specification that meets organisational standards.

Obtain a deep understanding of our core platform to translate complex information into simple, polished, and engaging content.

Write user-friendly content that meets the needs of the target audience, turning insights language that sets content consumers up for success.

Develop and maintain detailed repositories of appropriate reference materials, including design specifications, diagrams, and other appropriate content.

Evaluate current content and develop innovative approaches for improvement.